Frequently Asked Questions
You need to follow our 4 easy PonySteps:
PonyStep 1 - Separate your hair so that you have the top half of your ponytail in your hand, with the front section starting just above each ear and following up to the crown of the head
PonyStep 2 - Place your PonySecret® so that the flat end is flat against your head, just underneath the hair you are holding, and in the centre of where your ponytail will be sitting on your head
PonyStep 3 - Add the lower section of your hair to your ponytail, keeping the PonySecret® flat against your head and in the centre of the two sections of hair
PonyStep 4 - Tie your ponytail with a hair tie and fasten it. Adjust your ponytail as required so that you achieve the look you are going for!
The PonySecret® is suitable for anyone with hair long enough to wear a ponytail and for all hair types.
Whilst wearing extensions can help you achieve a voluminous ponytail, many women often complain about the pain and headaches caused by their weight.
We have also noticed how hard it can be to find an exact match to your hair colour, especially when buying extensions online. Plus, whether you choose to have them attached by a hairdresser or at home, it usually takes a lot of time. The result is not always natural and they can damage and pull your hair out by the roots.
The PonySecret® was conceived with all these issues in mind, and after talking with hundreds of women, we came up with this simple and natural-looking revolutionary solution. It totally blends in with your hair so you don’t have to worry about the exact colour match, and it is ultra-light for a pain-free and comfortable wear! The result is immediate and the volume, double!
You will see the result and noticeable difference in volume and height instantly, within seconds (the time it takes to place it in your hair - taking our 4 PonySteps - and tie your hair).
No specific hair tie is required, the PonySecret® works with any hair tie. However, we recommend using a thin hair tie for a noticeable difference.
The PonySecret® is made of 100% soft silicone, its patented shape and design have been conceived to provide a secure and strong hold and so to stay in place whenever you’re working out, running around all day or dancing all night. Its flat soft silicone base will adapt perfectly to the back of your head.
Unlike most hair volumising products on the market (such as chemicals, heat styling tools, extensions) that often cause significant damage to the hair, the PonySecret® will not damage your hair in any way, even if you wear it every day, as it doesn’t require anything more than a hair tie. The PonySecret® is a damage-free hairstyling tool and that’s what makes it revolutionary and game-changing.
We recommend having at least neck-length hair to be able to use the PonySecret® properly. Note that you can also use it for a half-up ponytail hairstyle, where shorter hair works as well.
Simply use water and dry it with a towel and it’s ready for your next use!
The good news about PonySecret is that you buy it once and use it forever! It's a one-time fee unlike other alternatives, you won't find a better deal!
The PonySecret® is ultra-light: 33 grams. 100% of women we have talked to have emphasised how comfortable it is to wear over extended time periods and most of them often forget they have it on!
Yes, the PonySecret® was designed in such a way that it provides a secure and strong hold to anyone wearing it, no matter the hair type. The 2 rings at the base prevent the hair tie and so the PonySecret® from moving when placed in the hair.
No, the PonySecret® was conceived in such a way that it is undetectable under any circumstances. You can wear it all day, all night - it will sit perfectly in place and perfectly hidden while keeping your ponytail voluminous and elevated for hours on end!
The PonySecret® is 42mm high and 22mm large - big enough to give your ponytail twice the volume and small enough to be undetectable while giving your ponytail that natural voluminous boost.
YES, it is commonly used for half-up ponytails but also as a strong and secure base for buns. You can also use it to prevent your ponytail from sagging, during workout or during daytime for example, as it keeps your ponytail elevated for hours on end.
PonySecret® is available in the 4 main hair colours, and is designed to blend in with any hair colours, even with different hair colour tones. Consequently, you don’t have to worry about the exact colour match as the PonySecret® will be undetectable.
Yes, the PonySecret® is a small, portable and ultralight hair tool that is easy to carry anywhere you go. It comes with a small, nice little box that protects it from dust and makes it easy to carry around.
One of the great things about the PonySecret® is its versatility. You can use the PonySecret® to elevate your ponytail and create a sleek and flirty ponytail that lifts your face. You can also use the PonySecret® for a natural voluminous boost at work and to stop your ponytail from slagging. Or, you can use the PonySecret® to get the voluminous sexy ponytail for your next dinner date. The options are endless!
YES, many of our customers don’t have any volume issues, but the weight of their hair keeps their ponytail slipping out. The PonySecret® provides structure and keeps your ponytail elevated and beautifully shaped.
We are happy to offer a refund or exchange for any unwanted item returned to us within 14 days of receipt.
Please contact our customer care team at firstname.lastname@example.org within 7 days of receipt of your order and we will be more than happy to arrange this for you!
Please be aware that under hygiene regulations we cannot offer a refund/exchange on unwanted items unless they are unopened, unused and in a re-saleable condition with all hygiene tamper-resistant seals and packaging intact. This does not affect your statutory rights.
Your refund will be credited to the original payment method within 3 working days of receipt of your return. You will receive an email notifying you of your refund being processed. Please note that funds can take up to 5 working days to appear in your account. We regret that we do not cover return shipping costs.
Please ensure you retain proof of postage for your return as any item returned to us is your responsibility until it reaches our warehouse. We therefore advise that you send your item back to us using a tracked delivery service that insures you for the value of the goods. We can not be held responsible for orders delivered to an incorrectly entered address or a temporary address from which you are no longer able to receive parcels and you will not be eligible for a refund in this scenario.